CHI Health Center Omaha

What Plays There

CHI Health Center Omaha is the home court for Creighton Bluejays men's basketball and the home of Omaha Supernovas volleyball. Beyond its two home teams, the arena books touring concerts on both a center-stage and an end-stage setup, and the attached convention center hosts meetings and conventions. Family shows come through too, Monster Jam's monster trucks among them. What's actually booked changes constantly, so browse the venue's own events calendar before you make plans.

Tickets and Box Office

Buy tickets to CHI Health Center Omaha online through Ticketmaster or in person at the box office. The venue's own advice is to stick to Ticketmaster or an official CHI Health Center Omaha outlet. The box office is open Monday through Friday, 10 a.m. to 5 p.m., and closed on weekends except for ticketed arena events or a public on-sale, with hours extending on event days.

Picking up Will Call? That's another spot where CHI Health Center Omaha's own pages disagree: Guest Services says most tickets can be picked up any time between purchase and the show, while the Ticket Guide says pickup opens no earlier than two hours before. Either way, fan-club orders wait until about two hours out. Bring the credit card used for the order, a valid photo ID, and your confirmation number. No third-party pickups. Most tickets ship as mobile delivery unless the event says otherwise, and the box office doesn't take cash or checks.

Buy anywhere else and you risk counterfeit or invalid tickets, the venue warns. CHI Health Center Omaha also runs an on-sale lottery so scalpers can't pay people to hold the front of the line: if 12 or more people are waiting at the box office when tickets first go on sale, everyone 16 or older gets a number 30 minutes before. A random draw picks who goes first, and the line follows in number order from there, wrapping back to the first number once it reaches the last.

Seating and Capacity

How many seats are in the building depends on how it's set up. Basketball configures for 18,320, a center-stage concert holds 18,975, and an end-stage concert holds 18,100. The venue posts a separate seating map for each: basketball, concert center stage, and concert end stage. Pull up the one that matches your event before you pick seats.

Need an accessible seat? ADA (Americans with Disabilities Act) tickets can be bought online through Ticketmaster, in person at the box office, or by calling 402-341-1500, though phone orders are taken for ADA seating only.

Want more than a seat? Event Suites hold up to 33 guests and are booked on a per-event basis. The Lexus Club is an annual seat-license plan, not a one-show upgrade, and it covers every ticketed arena event except Creighton men's basketball; seats come with 21-inch-wide, high-back padded chairs, private bar access, and waiter service. The Platinum Club Plan is currently sold out.

Getting There and Parking

CHI Health Center Omaha sits at 455 N. 10th St. in downtown Omaha, close to the Old Market, the Capitol District, and the Riverfront's 72 acres of green space, about 3.5 miles from the airport. It's also a few blocks from Creighton's campus.

Downtown streets and lot access can shift on short notice for construction or events, so check the venue's traffic alerts before you drive in.

Parking runs $10 for a surface lot and $15 for the garage when it's available, for most events; pricing and availability can vary by event, and bus, RV, and trailer parking runs $25. The lots take cash as well as Visa, MasterCard, Discover, and American Express. In-and-out parking isn't allowed, so plan to stay once you've parked. Want a guaranteed spot? A limited number of reservations for select shows are available through the venue's JustPark partnership for a $2 convenience fee, and if every reserved space is claimed, first-come, first-served parking may still be open on show day. Buying tickets in person at the box office gets you 10 minutes of free parking outside the main arena entrance.

Accessible parking is available in the connecting garage and surrounding surface lots on a first-come, first-served basis, and accessible drop-off is along 10th Street on the building's west side. Parking in Lot A, southeast of the arena? There's a curb cut you can use for drop-off.

Rideshare and transit. The venue's own drop-off and pick-up zones sit on the west side along 10th Street and the south side along Capitol Street, open to limos, buses, and cars for loading only, not parking. Neither the venue nor Omaha Metro publishes rideshare or bus-specific directions to this address, so plan to use those same zones for a pickup or drop-off.

Venue Policies

Bags and Prohibited Items

Arena events run a clear-bag policy: bring a clear plastic tote, a one-gallon clear plastic freezer bag, or a small opaque clutch or wallet no larger than 4.5 by 6.5 inches, one bag per ticket holder. You can't stash an oversized purse inside an approved clear bag to sneak it through. Show up with something that doesn't qualify, and you'll be asked to return it to your car or throw it away. Staff can't hold bags for you. Medically necessary items are an exception, once security inspects them. The policy doesn't necessarily apply to Convention Center events, so confirm the rule for your specific event before you pack a bag.

Also off the list:

• Weapons of any kind, including a lawfully concealed firearm
• Outside food or drink, though an empty clear plastic water bottle of 20 ounces or less is fine
• Vapes and e-cigarettes
• Laser pointers
• Large umbrellas
• Noisemakers
• Fireworks
• Tablets and selfie sticks
• Hoverboards, Heelys, skateboards, and rollerblades
• Drones
• Costume masks meant to conceal your identity, medical masks excluded
• Professional cameras and cameras with detachable lenses

Exactly how big a camera lens has to be before it counts depends on which of the venue's own pages you check, and photography and recording rules can vary by event, so double-check before you head out.

Leave during the show, and you're not getting back in: CHI Health Center Omaha has a no re-entry policy for arena events. If you need to return a prohibited item to your car, or you have an emergency, find Guest Services or an event supervisor instead of heading for the door.

Age and ID

Alcohol sales require you to be 21 or older with valid ID, and purchases are capped at two drinks per guest. Bars typically stop pouring about 10 minutes before the end of the second half at a Creighton basketball game, and roughly an hour before a concert ends, though it varies by show.

Traveling with a lap child? That's one thing CHI Health Center Omaha's own pages don't agree on: Guest Services says children 2 and under can sit on an adult's lap without a ticket, while the venue's ticket guide says everyone, regardless of age, needs a ticket for most events. Look up the specific event listing, or call the box office at 402-341-1500, before you count on bringing a lap child in free.

Accessibility Services

Ask Guest Services, outside Section 116 on the main concourse, for these at arena events:

• Assistive listening receivers, free with an ID left as collateral
• Closed captioning on a limited number of mobile devices, or on your own phone through captioncast.eegicap.com using event code "chihco"
• Service animal access; they should stay with you in the seating area rather than the aisle
• Elevators and escalators to every public area

Reach Guest Services by texting OMAHA plus your issue and location to 402-624-4441, or by calling the Guest Services hotline at 402-599-6869.

The venue is smoke-free, with designated outdoor smoking areas near Sections 110 and 204. Strollers can be checked at Guest Services, and family restrooms with baby-changing stations sit next to every public restroom. Lost something? Items are held for 15 days; call the lost-and-found hotline at 402-599-6849.

Conventions, Meetings, and Trade Shows

CHI Health Center Omaha isn't only an arena. It's attached to a convention center built for everything from intimate meetings to large-scale conventions, with its own catering team. The venue's events calendar carries a separate Convention Center category, so that's where to look for what's booked. The arena's clear-bag policy doesn't necessarily carry over to convention events, so ask ahead if you're headed there instead of a game or concert.

Food, Drinks, and Amenities

Concessions run the main and upper-level concourses, from classic gameday food and hearty barbecue to lighter options like ice cream, smoothies, and vegan dishes. Near Section 101, you'll find gluten-free items, kids' meals, hot dogs, and nachos. Menus and stand locations are subject to change and can vary by event.

Bars and concession stands are cash-free, taking only cards and mobile payments; if all you're carrying is cash, Cash-2-Card machines turn it into a prepaid debit card with no fees. Need cash instead? There are four ATMs, including one next to Guest Services behind Section 116.

Where to Eat and Drink Nearby

The arena's location, close to the Old Market and the Capitol District, puts a lot of downtown Omaha dining within an easy walk.

Our pick: Upstream Brewing Company, at 514 S. 11th St. in the Old Market, has been Omaha's original brewpub since 1996. It keeps hours from 11 a.m. to 10 p.m. Monday through Thursday, 11 a.m. to 11 p.m. Friday and Saturday, and 10 a.m. to 10 p.m. Sunday, with happy hour from 3 to 6 p.m. Monday through Friday, so there's room for a full dinner before most shows and a beer after almost all of them.

In the Capitol District, J. Gilbert's at 1010 Capitol Ave. is a steakhouse open from 4 p.m. daily, closing at 9 p.m. Sunday, 9:30 p.m. Monday through Thursday, and 10 p.m. Friday and Saturday.

Tips for a First Visit

• Buy from Ticketmaster or the box office. Anywhere else risks a counterfeit or invalid ticket.
• Bring a clear bag or a small clutch, or skip the bag. Bigger bags go back to the car, since staff can't hold them.
• Carry a card. Concessions and the box office are cash-free, and the parking lots take cards too.
• Camera and bag rules can vary by event, so confirm them for the show you're attending.
• Picking up at Will Call? Most tickets are ready any time after you buy them, but fan-club orders wait until about two hours before the show, and the box office's own Ticket Guide says two hours for everyone. Bring your ID, the card you paid with, and your confirmation number either way.
• Traveling with a lap child? Call the box office at 402-341-1500 first, since the venue's own pages don't agree on whether they need a ticket.

Bottom line: grab a clear bag and a card, and enjoy the show.